General Terms for customers of AB Name ISP

AB Name ISP (referred to as “Name ISP” below) delivers domain names, web space, websites/web places, education and other Internet services such as e-mail accounts and redireccting of domain names. In order to become a customer of Name ISP and to use our services, these terms are to be approved in their entirety. Customer is a physical person of age or a juridical person. If the physical person is not of age, his or her guardian is liable and his or her signature is mandatory in order to reach a valid agreement.

 

1. Obligations and rights of Name ISP

Name ISP guarantees to:

   a)   Fulfil its commitments in accordance with laws and regulations in force

   b)   Provide the services with acceptable quality and skills

 

Name ISP is entitled to:

a)      Change our equipment and software at any time, but without impairing our level of service

b)      Remove, change and prevent public access to all or parts of the customer’s account, where it obviously violates accepted usage or its use or activity is illegal

c)      Report possible criminal activity through the services provided by Name ISP to the police.

d)      Contact customers which are not complying with the rules for installed accounts (e.g. in the case of increased traffic on a web place, a new contract is to be entered)

 

2. Obligations and rights of the customer of Name ISP

The customer guarantees to always observe the following;

   a)   To thoroughly read and comply with the agreements and rules regarding registration and         use of the services of Name ISP

   b)   To use agreed services in accordance with laws, rules and regulations in force.

   c)   Ensure that third party is not entitled to remove or change the customer’s assets from the supplier’s permanent establishment according to agreed terms.

   d)   The customer undertakes to follow the regulations on this area, e.g. regarding encroachment in network, illegal distribution and publication, unwanted e-mail commercial (so-called spam) or other usage which Name ISP finds to be offensive or unacceptable.

 

3. Terms of payment

An order of service is binding when the customer has approved these terms in connection with ordering any service offered by Name ISP. The approval of this agreement is done by clicking the button marked “Proceed the order”  after one has ticked the box “I have read and accept the agreements”.

Some services require the approval of other agreements. Name ISP undertakes to deliver these agreements to the customer for its approval at the time of order and registration.

 

According to the Law (2000:274) on consumer protection in distance agreements and home sale agreements, no right to return a purchase exists after the order has reached Name ISP and its handling is commenced. The law is available in its entirety at: http://www.notisum.se/rnp/SLS/lag/20000274.htm

 

 

 

Extract from the above mentioned law:

14 §: The consumer has no right to return a purchase made through a distance agreement, if the agreement regards:

1. A service and the fulfilment are commenced with the approval of the customer during the respite for returning a purchase.

 

The customer pays for the services which it has ordered, in accordance with the current pricelist, until the day the service is terminated in writing or terminated through valid logging onto the customer’s own webpage, supplied by Name ISP. (A termination in writing is valid from the day when Name ISP has received the letter). Adjustment of prices can be made with 10 days notice, this will however not affect customer with agreements in force.

 

Invoice

When the customer has chosen to pay for the services through invoice, the invoice is to be paid within 10 days from its reception. Name ISP has the rigt to take an administration fee for the invoice a 25 SEK. The payment of the invoice is made to the post- or bank giro indicated by Name ISP on the invoice. In case of delayed payment Name ISP is entitled to charge an additional delay-fee of SEK 50. If payment is not received within 30 days Name ISP is entitled to proceed with the matter to an enforcement service or the executor authority, where additional fees will be charged.

 

Repayment.

Name ISP is not responsible for customer not using ordered services and will not repay any funds for unused services

 

Prepayment

In the case of a customer ordering large quantities Name ISP is entitled to demand prepayment. If the customer chooses prepayment as a mode of payment, the ordered services are not activated until Name ISP has received the payment. Name ISP can also in other cases demand prepayment from the customer

 

Registration of Domain name

When a customer of Name ISP registers a domain name it shall also approve the general terms and agreements of the current top domain. Please contact Name ISP if the current aggreement is not provided to you at the registration time.

All the gTLD obey under UDRP:

 http://www.icann.org/udrp/udrp-policy-24oct99.htm
The terms and conditions for .se can be read on the url: https://www.Name ISP.com/avtal/allmannavillkor_eng.pdf

 

It is the responsibility of the customer to ensure that all information regarding a domain name is correct. Naturally, Name ISP offers services regarding administration of all contact information and also technical information for domain names; this is regulated by a separate agreement.

 

The customer should ensure that the registration is carried out correctly, despite having received confirmation thereof. This is easily done through the search engine of Name ISP. It takes approximately 24h to 48h before that information is visible. Name ISP undertakes to register gTLD directly from an ICANN-accredited registrar and ccTLD directly from the register holder or from its authorized representative.

 

The indicated information will be publicly accessible through the Internet at the current register holder for the top domain. For example: If you register an .se-domain the contact information will be available at and be treated by Name ISP and the register holder for .se, in this case Nic-se Ltd. If the customer does not want its information to be public through the internet it should contact Name ISP.

 

The customer and the contact persons indicated in the domain registration approve that the personal data and contact information will be public through the internet. It is the responsibility of the user/orderer to inform concerned parties of the above and to have authority to indicate the indicated contact persons.

 

5. Registration and use of customer data

Contact information by which the customer registers will be used by Name ISP in an internal customer register. The customer hereby approves that Name ISP will use this data in communication between the parties. Name ISP undertakes not to make any information about the customer public to external party. Everyone working for Name ISP is bound by general professional secrecy.

 

6. Responsibility and freedom of responsibility of Name ISP.

Name ISP makes backup copies, with a good margin, of the customer’s files for its homepage. The customer should still be responsible for its own backup copying of the files on the account of Name ISP. Name ISP is not responsible for any kind of consequences whatsoever of the customer’s possible loss of data or operational disturbances.

 

Any operational disturbances which may occur at Name ISP will be taken care of as soon as possible. This means immediately during office hours and 1 to 10h after office hours. Name ISP is not responsible for faultiness or interruption at other operators. Name ISP will neither be liable to pay damage nor liable of repayment due to any problem, error or operational disturbance that may occur. Name ISP declares itself and all its employees free of all liabilities towards the customer for direct or indirect damage. Name ISP is entitled to compensation from the customer for costs occurred due to abuse of term or agreed service.

 

7. Force Majeure

Name ISP is free of all sanctions if the fulfilment of certain commitment is prevented or is made considerably more difficult to perform due to circumstances which a party could not reasonably control or foresee. Circumstances such as labour dispute, war, stroke of lightning, fire, extreme weather conditions, provision of authority or other public regulation, lack of transport, energy or other similar circumstance are considered to be liberating. If a situation of force majeure character occurs, the party in question shall notify all other affected parties in order take the current circumstance in consideration regarding its duties.

 

8. Termination of Domain names

Domain names registered under .com, .net, .org, .info, .biz and .name have no period of notice. If the domain name is to keep working after the time for which is paid for, a yearly renewal fee must be paid. Name ISP undertakes to notify the customer through e-mail when the time for renewal is due. If the customer chooses not to renew the domain name it will be erased. Se further rules for each gTLD.

 

Domain name under .se is paid to Name ISP according to the current price list. The following year, an invoice on the renewal fee is sent directly from NIC-SE, see further rules for .se. Domain name under .nu are registered for a two period on the first occasion. For a renewal, a renewal fee for the years wanted is to be paid. There is no period of termination for .nu, See further rules for .nu. If payment is not received before the ending of the period, the domain stops working. Domain names under other top domains are terminated in writing or through the site of the administrator at least 3 months (90) days before the ending of the registered period. This is because there are different periods of notices around the world. Renewal fees for continued registration are, in the fullest possible extension, invoiced directly from Name ISP (there are exceptions). See more specifics under rules for registration for the top domain in question. If Name ISP has not received notification of termination within these periods, the renewal fee and an administrative fee of SEK 150 for each domain name is invoiced, unless other is not agreed. Se further rules below for each topdomain.

 

9. Termination of Web hotel, e-mail services and other Internet services The fee for web hotel and other Internet services is paid for the entire agreed period. Name ISP has various periods of agreement for different services. This shall clearly be indicated on each service. If the customer wishes to terminate an Internet service, this is done in writing or through the page of the administrator at least on month before the agreed period expires. If Name ISP has not received  valid notice of termination in time, a new period of payment starts running the day after the ending of the previous period of payment..

 

Exception: In the case of the domain name and the current web service being bought together as a package offer, one termination of the package as a whole is enough. This notice of termination then includes both the domain name and the service connected thereto. For package with gTLD the period of notification is one month and for a package with a ccTLD the period of notification is three months. Name ISP is entitled to terminate agreement regarding service with 30 days notice. Unused time will in these cases be repaid, if it has been paid for in advance. Repayment will however not be made if Name ISP finds that a breach of contract has been made. If a breach of contract also causes Name ISP extra costs, these will be charged the customer.

 

10. Change of agreement

Transferring of the agreement to third party is not allowed unless other is agreed. Name ISP has the sole right to change this agreement. The customer is however notified when a change is made. A change of price is indicated 10 days in advance. A change will however not cause the customer any larger costs for a customer with already entered agreement, unless other is agreed.

 

11. Dispute

A dispute regarding this agreement is to be regulated by Swedish law. In case of the need of a legal trial, this is to be carried out at the district court of Gothenburg.